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Understanding SMARTnet


SMARTnet is a great hardware/software maintenance contract for Cisco devices that provide you with: Critical technical support and immediate access to information. SMARTnet will provide you with assistance when needed and 24/7 global access to Cisco TAC (Technical Assistance centre) and registered access to Cisco.com.

If you choose to purchase SMARTnet Onsite you also receive On-site installation of new and replacement parts through a trained field engineer.

SMARTnet is designed to extend the life of your Cisco devices by providing: improved security and increased performance as well as bandwidth management, new protocol support and greater interperability.

 
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SMARTnet is available in the following formats:

SMB (Small/Medium Sized Business) Support Assistant-
Provides you with online network management tools designed specifically for SMBs and support for routing switching, wireless, security, voice and VPN. The license gives minor software updates and 24/7 fault reporting.

SMARTnet Software Only (CON-SW)-
Provides you with 24 hour x 7 days a week x 365 days a year access to TAC, major and maintenance releases of Cisco IOS software and 24 hour x 7 days a week x 365 days a year access to Cisco.com

SMARTnet Advanced Replacement-
Provides you with one-off repair service and access to Cisco TAC for one incident and a single hardware replacement by the next business day.
No software upgrades are available.

SMARTnet (CON-SNT)-
Provides 24 hour x 7 days a week x 365 days a year access to Cisco TAC and Cisco.com. Also gives you major and maintenance releases of Cisco IOS software and advance replacement of hardware within a purchaced time period.

SMARTnet Onsite (CON-OS)-
Gives you 24 hour x 7 days a week x 365 days a year access to Cisco TAC and Cisco.com. Also provides you with major and maintenance releases of Cisco IOS software and onsite maintenance engineer and replacement of hardware within a purchased time period.


Advanced replacement of hardware parts are dependent on the coverage that you purchase:

  • 24x7x2- advanced replacement parts, with or without field engineer, are delivered within 2 hours of determining that part replacement is required during a standard work week.
    (24 hours per day, 7 days per week)

  • 24x7x4- advanced replacement parts, with or without field engineer, are delivered within 4 hours of determining that part replacement is required during a standard work week.
    (24 hours per day, 7 days per week)

  • 8x5x4- advanced replacement parts, with or without field engineer, are delivered within 4 hours of determining that part replacement is required during a standard work week.
    (8 hours per day, 5 days per week)

  • Next Business Day (NBD) (CON-MYSNT)- advanced replacement parts, with or without field engineer, are delivered the next business day between 9 a.m. and 5 p.m. ( provided the request is received before 3 p.m. local depot time).